Cancellation and expiry
One-time passes expire automatically at the paid-through date and do not require cancellation. If your account has a recurring plan (testing or legacy), cancellation stops future renewals.
Refund & cancellation
If billing applies to your account, this explains the basics and what to send support.
At a glance
Premium checkout is rolling out. One-time passes do not auto-renew; recurring plans (testing or legacy) can be canceled to stop future renewals. Refunds are reviewed case-by-case.
- Auto-renew: No for one-time passes
- Cancellation: Stops future renewal (if applicable)
- Refund review: Case-by-case
- Contact: support@loviechat.ai
Refund requests
We review transaction status, timing, and usage context. Send details to support@loviechat.ai.
What to include
- Account email
- Charge date and amount
- Reason for request
- Any receipt or statement descriptor